Refund policy

We want the brush to earn its place on your counter. If it hasn't, we'll refund you.

60-DAY MONEY-BACK GUARANTEE

If you're not happy with your Morvea brush for any reason, email us within 60 days of delivery and we'll refund your order in full. You do not need to send the brush back - return shipping costs more than the brush itself. Keep it, or pass it on to someone who'll use it.

HOW TO REQUEST A REFUND

Email us with your order number and one sentence about what didn't work for you. Approved refunds are issued to your original payment method within 5 business days, and your bank may take a further 5-10 days to show it.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged or you received the wrong item, email us a photo within 30 days of delivery. We'll send a replacement at no cost, and you do not need to return the original.

ORDER NOT ARRIVED

Orders are dispatched within 1-3 business days and take 7-15 business days to reach US addresses. If your order hasn't arrived 30 days after dispatch, email us and we'll resend it or refund you in full - your choice.

CANCELLATIONS

Email us within 12 hours of ordering and we'll cancel and refund in full. After that your order may already be with our fulfilment partner; in that case the 60-day guarantee above applies once it arrives.

SCOPE

This policy applies to orders placed on morvea.store and shipped within the United States.

Questions? Email help@morvea.store and we reply within one business day.